Return, Refund & Exchange Policy

1. Returns

We accept returns of eligible, unopened, unused, and undamaged products within 10 business days of confirmed delivery.

To be eligible for a return:

• The product must be unopened and unused.
• The product must be in its original packaging.
• The product must be in resalable condition.
• Proof of purchase or order information must be provided.
• The return request must be submitted within 14 days of confirmed delivery.

Due to health, hygiene, and safety considerations, opened, used, tested, or partially used bath and body products are not eligible for return or exchange unless the product arrived damaged, defective, or was sent incorrectly.

2. Non-Returnable Products

The following items are generally not eligible for return:

• Opened or used bath bombs
• Opened or used bath soaks
• Opened or used body scrubs
• Opened or used body oils
• Opened or used body butters
• Opened or used body wash
• Opened or used Shower Steamers
• Products that have been altered or contaminated after delivery
• Gift cards
• Clearance or final-sale items
• Products without their original packaging
• Products returned after the 14-day return period

For health and hygiene reasons, we cannot accept returns of products that have been opened or used.

3. Damaged Products

If an order arrives damaged, customers must contact Sage & Elegance within 48 hours of confirmed delivery.

Customers should provide:

• Order number
• Description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping box and packaging, if applicable

After reviewing the information, Sage & Elegance may provide a replacement or refund at its discretion.

Customers should not discard the damaged product or packaging until Sage & Elegance has completed its review, as additional information or photographs may be required.

4. Incorrect or Missing Items

If a customer receives an incorrect item or an item is missing from an order, the customer must contact Sage & Elegance within 48 hours of confirmed delivery via email.

Sage & Elegance will review the order and, when appropriate, send the correct item or provide another appropriate resolution.

5. Refunds

Once an eligible return has been received and inspected, Sage & Elegance will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Customers should allow their financial institution or payment provider additional processing time for the refund to appear in their account.

Original shipping charges are non-refundable except where the return is due to an error on the part of Sage & Elegance, such as receiving an incorrect or damaged item.

6. Return Shipping

Unless the item was received damaged, defective, incorrect, or was shipped in error, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item to confirm the return.

Sage & Elegance is not responsible for returned packages that are lost or damaged during the return shipping process.

7. Exchanges

Due to the personal-care nature of Sage & Elegance products, direct exchanges are generally not offered for opened or used products.

If a customer would like a different product or scent, they may return an eligible unopened and unused item in accordance with this policy and place a new order.

8. Allergies and Sensitivities

Sage & Elegance products may contain fragrances, essential oils, botanical ingredients, and other ingredients that may cause allergic reactions or sensitivities in some individuals. We recommend customers review ingredient lists carefully and perform patch tests before full use. Customers with known allergies or sensitivities should contact us before purchasing.