Shipping Policy

1. Order Processing Time

Orders are typically processed within 2–5 business days after an order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

Processing may take longer during product launches, promotions, holidays, or unusually high order volume.

If there is a significant delay, Sage & Elegance will make reasonable efforts to notify the customer.

Shipping time begins after the order has been processed and shipped, not when the order is placed.

2. Shipping Methods

Sage & Elegance currently offers shipping within the United States.

Available shipping methods and estimated delivery times will be displayed at checkout based on the shipping address and available carriers.

Delivery estimates may vary because of:

• Destination
• Carrier service
• Weather
• Holidays
• High shipping volume
• Carrier delays
• Other circumstances outside Sage & Elegance's control

Shipping estimates are not guaranteed delivery dates.

3. Shipping Rates

Shipping costs are calculated at checkout based on destination, package weight, package dimensions, and selected shipping method.

Sage & Elegance may occasionally offer:

• Free shipping promotions
• Flat-rate shipping
• Discounted shipping
• Free shipping with qualifying orders

Any applicable promotion will be displayed at the time of purchase.

4. Free Shipping

When free shipping or a minimum-purchase promotion is offered, applicable terms will be displayed on the website or at checkout.

Unless otherwise stated, free shipping applies only to eligible domestic United States orders.

Sage & Elegance may change or discontinue free-shipping promotions at any time.

5. Order Confirmation & Tracking

Customers will receive an order confirmation email after successfully placing an order.

Once the order has been processed and shipped, a shipping confirmation with tracking information will be sent when tracking is available.

Customers should allow the carrier time to update tracking after the package enters its system.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Customers should verify:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code

Sage & Elegance is not responsible for delays, returned packages, or additional charges caused by an incorrect or incomplete address provided by the customer.

Customers who notice an address error should contact Sage & Elegance as soon as possible before shipment.

Sage & Elegance will make reasonable efforts to correct the address but cannot guarantee changes once an order has entered processing.

7. Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, the carrier is responsible for delivery.

If tracking shows Delivered but the customer cannot locate the package, we recommend:

• Checking the delivery area
• Checking with household members, neighbors, or building management
• Reviewing carrier delivery information
• Contacting the carrier directly

Sage & Elegance may assist with carrier inquiries when appropriate but cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Customers may select shipping insurance or signature confirmation when available.

8. Packages Delayed in Transit

Carrier delays may occur because of:

• Severe weather
• Natural disasters
• Holidays
• Transportation interruptions
• Address issues
• High shipping volume
• Carrier operational delays

If tracking shows a delay, allow the carrier additional time.

If tracking has not updated for an extended period or the package appears significantly delayed, please contact Sage & Elegance Customer Service.

9. Damaged Packages

If an order arrives damaged, contact Sage & Elegance within 48 hours of delivery.

Please provide:

• Order number
• Description of damage
• Photos of damaged product
• Photos of shipping box
• Photos of packaging materials

Customers should keep the original shipping box and packaging until the review is complete.

Depending on the situation, Sage & Elegance may provide a replacement, store credit, or refund in accordance with the Return & Refund Policy.

10. Incorrect or Missing Items

If an incorrect item is received or an item is missing, contact Sage & Elegance within 48 hours of delivery.

Please provide the order number and description of the issue.

After review, Sage & Elegance will determine the appropriate resolution and, where applicable, send the correct or missing item.

11. Multiple Shipments

Orders may occasionally ship in multiple packages depending on inventory availability, order size, or fulfillment requirements.

Separate tracking information may be provided for each shipment.

12. Pre-Orders & Backorders

If pre-order or backordered products are offered, the estimated shipping date will be displayed on the product page or at checkout.

Orders containing in-stock and pre-order/backordered products may ship together unless otherwise stated.

Additional shipping charges may apply if a customer requests separate shipment.

13. Holidays & High-Volume Periods

Processing and delivery may take longer during holidays, launches, promotions, and other high-volume periods.

Customers should order early for holidays and special events.

Sage & Elegance does not guarantee delivery by a specific date unless a guaranteed delivery service is specifically offered and purchased.

14. Circumstances Beyond Our Control

Sage & Elegance is not responsible for shipping delays caused by circumstances outside its reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• Government restrictions
• Labor disruptions
• Holidays
• Unexpected increases in shipping volume

Sage & Elegance will make reasonable efforts to assist customers when these situations occur.

15. International Shipping

If international shipping is later enabled, customers may be responsible for applicable customs duties, taxes, tariffs, brokerage fees, or other destination-country charges unless otherwise stated at checkout.

Sage & Elegance is not responsible for customs delays.

16. Shipping Restrictions

Certain products or ingredients may be subject to destination or carrier restrictions.

If a product cannot legally or safely be shipped to a location, Sage & Elegance may cancel and refund the affected portion of the order.

17. Customer Responsibility After Delivery

Customers should promptly inspect packages after delivery.

Store products according to product-label instructions.

Keep products away from excessive heat, direct sunlight, moisture, and other conditions that may affect product quality unless otherwise stated on the label.

18. Contact Us

Sage & Elegance Luxury Bath & Body
Email: [INSERT CUSTOMER SERVICE EMAIL]
Website: [INSERT WEBSITE]

Please include your order number when contacting Sage & Elegance about an existing order.