Refund policy

SAGE & ELEGANCE LUXURY BATH & BODY

Shipping Policy & Refund Policy

Effective 10/13/2026

At Sage & Elegance Luxury Bath & Body, we believe your self-care experience begins the moment you place your order. We carefully prepare, package, and ship each order to ensure your products arrive safely and beautifully.

Please review the following shipping policy before placing your order.

1. Order Processing Time

Orders are typically processed within 2–5 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be slightly longer.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

Please note that the shipping time begins after your order has been processed and shipped, not when the order is placed.

2. Shipping Methods

Sage & Elegance currently offers shipping within the United States.

Available shipping options and estimated delivery times will be displayed at checkout based on your shipping address and the available carriers.

Estimated delivery times may vary depending on:

  • Shipping destination
  • Carrier service
  • Weather
  • Holidays
  • High shipping volume
  • Carrier delays
  • Other circumstances outside of Sage & Elegance's control

Shipping estimates are not guaranteed delivery dates.

3. Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, package dimensions, and shipping method selected.

From time to time, Sage & Elegance may offer:

  • Free shipping promotions
  • Flat-rate shipping
  • Discounted shipping
  • Free shipping with qualifying orders

Any applicable shipping promotion will be clearly displayed at the time of purchase.

4. Free Shipping

When a free-shipping promotion or minimum purchase requirement is offered, the applicable terms will be displayed on our website or at checkout.

Unless otherwise stated, free shipping applies only to eligible domestic orders shipped within the United States.

Sage & Elegance reserves the right to change or discontinue free-shipping promotions at any time.

5. Order Confirmation and Tracking

After your order has been successfully placed, you will receive an order confirmation by email.

Once your order has been processed and shipped, you will receive shipping confirmation containing tracking information when tracking is available.

Please allow the carrier time to update the tracking information after your package has been scanned into their system.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

Sage & Elegance is not responsible for delays, returned packages, or additional shipping charges resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you have entered an incorrect address, please contact us as soon as possible before your order ships.

We will make reasonable efforts to correct the address; however, we cannot guarantee that an address can be changed after an order has entered processing.

7. Lost, Stolen, or Missing Packages

Once an order has been shipped and transferred to the shipping carrier, the carrier is responsible for delivery.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.
  2. Checking with household members, neighbors, or building management.
  3. Reviewing the carrier's delivery information.
  4. Contact the shipping carrier directly.

Sage & Elegance may assist with carrier inquiries when appropriate, but we cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.

For additional protection, customers may consider selecting available shipping insurance or signature confirmation when offered.

8. Packages Delayed in Transit

Occasionally, packages may experience delays after leaving our facility.

Carrier delays can occur because of:

  • Severe weather
  • Natural disasters
  • Holidays
  • Transportation interruptions
  • Address issues
  • High shipping volume
  • Carrier operational delays

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If your package is significantly delayed or tracking has not updated for an extended period, please contact Sage & Elegance Customer Service so we can assist you.

9. Damaged Packages

We carefully package our products to help protect them during transportation.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Photographs of the damaged product
  • Photographs of the shipping box
  • Photographs of the packaging materials

Please keep the original shipping box and packaging until we have completed our review.

Depending on the circumstances, Sage & Elegance may provide a replacement, store credit, or refund in accordance with our Return & Refund Policy.

10. Incorrect or Missing Items

If you receive an item that you did not order or an item is missing from your shipment, please contact us within 48 hours of delivery.

Please provide your order number and a description of the issue.

After reviewing your order, we will determine the appropriate resolution and, when applicable, send the missing or correct item.

11. Multiple Shipments

Depending on inventory availability, order size, or fulfillment requirements, an order may occasionally be shipped in multiple packages.

If your order is divided into multiple shipments, you may receive separate tracking information.

12. Pre-Orders and Backordered Items

If Sage & Elegance offers pre-order or back-ordered products, the estimated shipping date will be displayed on the product page or at checkout.

Orders containing both in-stock and pre-ordered back-ordered items may be shipped together unless otherwise stated.

Additional shipping charges may apply if a customer requests that available items be shipped separately.

13. Holiday and High-Volume Periods

During holidays, product launches, special promotions, and other high-volume periods, order processing and delivery may take longer than usual.

We recommend placing holiday and special-event orders early to allow sufficient time for processing and carrier delivery.

Sage & Elegance cannot guarantee delivery by a specific date unless an applicable guaranteed delivery service is specifically offered and purchased.

14. Weather and Circumstances Beyond Our Control

Sage & Elegance is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation delays
  • Government restrictions
  • Labor disruptions
  • Holidays
  • Unexpected increases in shipping volume

We will make reasonable efforts to assist customers when these situations occur.

15. International Shipping

Currently, Sage & Elegance does not offer international shipping.

If international shipping becomes available, customers will be responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Sage & Elegance is not responsible for packages delayed or held by customs.

16. Shipping Restrictions

Certain products or ingredients may be subject to shipping restrictions depending on the destination and applicable carrier requirements.

If a product cannot legally or safely be shipped to a particular location, Sage & Elegance reserves the right to cancel and refund the affected portion of the order.

17. Customer Responsibility After Delivery

Customers should promptly inspect their packages after delivery.

Because Sage & Elegance products include personal care and body-care items, we recommend storing products according to the instructions provided on the product label.

Keep products away from excessive heat, direct sunlight, moisture, and conditions that may affect product quality unless otherwise indicated on the product label.

18. Contact Us

If you have questions regarding your order or shipping, please contact:

Sage & Elegance Luxury Bath & Body

Email: [INSERT CUSTOMER SERVICE EMAIL]

Website: sageandelegance.store

Please include your order number when contacting us about an existing order.

Our Commitment

At Sage & Elegance, every order is prepared with care because we want your experience to feel luxurious from beginning to end.

Thank you for choosing Sage & Elegance Luxury Bath & Body.

The Art of Luxurious Self-Care.